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How Long Does An Order Take To Arrive?

Orders that are made will be processed until 1 PM on the same business day. For orders in the EU region you can expect to have your order delivered within 2 to 4 business days.

What if my order did not arrive within 5 business days?

If you still didn't get your order 5 business days after you ordered and you didn't get any mailing from us, get in touch with us at help@blackandgoldofficial.com

How To Return My Items?

For returning an order you have 30 days time. You first register your return on our return platform and there you can get the instructions on how to proceed.

What is the general refund policy

For refunding items we have a specific refund policy that you can find right here.

Returning is not free, we have a cost of 10 euro for every return due to specific costs that come with it like shipping, inspection of goods and restocking.

How Can I Choose The Right Size For Me?

To check the size you need follow the instructions in our size guide.

You can also find the size guide on the page of every product.

Which Payment Methods Do You Accept?

Black and Gold accepts following payment methodes:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

You also get an email with updates on the order you have made. Didn't receive an email? Check your spam, if you still can't find it. Get in touch with us.

Did not find the answer you are looking for?

Don't hesitate to contact us at help@blackandgoldofficial.com