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  • Free shipping > 150€

  • 1 order = 1 tree planted 🌳

  • 14 days return

Return policy


Depending on the service you use to return your item(s), it may take 14-21 days (excluding holidays) for it to be delivered and processed by our returns team.

Go here to our Returns Portal here

The following steps need to be performed:

1) Enter your order number (e.g. #12345 - found on your packing slip) and your zip code OR email address for shipping. Enter everything exactly as it appears on your order confirmation.

2) Select which item(s) you are returning and why.

3) Confirm your original delivery information (change if necessary).
Select the method by which you wish to return your order.
You may be asked to download a return label, this is not a prepaid label.
Return costs are for the customer.

*Please note that you are returning your package within 14 days from your delivery date. Black and Gold Has the right to refuse refund if this deadline is not respected.

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